GENOMATIC ITALIA Services
Check Our Services
At GENOMATIC ITALIA, we go beyond just providing products — we deliver a complete service experience. With over 30 years of industry leadership and a national footprint, our support structure ensures that every customer, installer, or partner has access to fast, reliable, and professional assistance.
- 🔧 Assistance Network: With more than 40 technical service centres across Italy, GENOMATIC ensures rapid, on-site support for any automation issue, whether residential, commercial, or industrial.
- 🧩 Range Composition: GENOMATIC offers a comprehensive and fully compatible product range designed to cover every automation need. From gate systems to shutter motors, everything works seamlessly together.
- 🏬 Business Organization: Our nationwide sales network is always ready to assist with product recommendations, installation planning, and technical queries in real time, wherever you are in Italy.
- 🌐 Web Services: Stay connected with GENOMATIC ITALIA through our digital portal offering product manuals, service requests, installer guides, and customer support — 24/7 at your fingertips.
- 📞 Customer Care: Whether you’re a company, a professional installer, or an end user, GENOMATIC’s customer care team is always available to help you find solutions and answer any questions.
- 🎓 Training & Development: We invest in our partners. From new product launches to system upgrades and refresher courses, GENOMATIC ITALIA hosts regular training sessions to ensure excellence across our installer network.
GENOMATIC Assistance
Are You an End User?
If you have a GENOMATIC product installed at your residence and you're facing an issue, or simply need guidance, our service team is here to help. We’re committed to making your experience smooth, safe, and fully supported.
With certified technicians, extensive field experience, and real-time response, GENOMATIC ITALIA delivers peace of mind with every installation.
Why Choose GENOMATIC ITALIA?
- ✅ Over 30 years of excellence in automation
- ✅ Nationwide coverage with 200+ sales points
- ✅ 40+ service centers for prompt assistance
- ✅ Certified technicians trained on all GENOMATIC systems
- ✅ Innovative, all-in-one automation kits ready for installation
Find a Technician Near You
Need service or support? We make it simple.
Just fill out the form on our website and we'll connect you with the nearest certified GENOMATIC technician. Whether it’s a gate motor adjustment, troubleshooting, or a complete system check, you’ll be in capable hands.
For urgent queries, you can also contact our dedicated support team directly.
Frequently Asked Questions – GENOMATIC Services
- How many service centers does GENOMATIC ITALIA operate?
GENOMATIC has over 40 authorized technical service centers across Italy.
- Can I request a home service for GENOMATIC product issues?
Yes, our certified technicians offer on-site service for homes, apartments, and businesses.
- Are GENOMATIC installers professionally trained?
Absolutely. All GENOMATIC technicians undergo continuous training and certification.
- What if my GENOMATIC gate or shutter stops working?
You can book a service request through our website or contact our support line for immediate help.
- Are older GENOMATIC products still supported?
Yes, we provide spare parts, technical support, and service for legacy systems.
- How quickly can a technician reach me?
Usually within 24–48 hours depending on your location and issue severity.
- Is international support available from GENOMATIC ITALIA?
While our core service network is in Italy, international inquiries are welcome through our central office.
- Can I book service online?
Yes, just fill in the online form and our team will schedule your service.
- Do you offer annual maintenance contracts?
Yes, GENOMATIC provides tailored maintenance plans for residential complexes, offices, and industrial units.
- Where can I buy genuine GENOMATIC spare parts?
All original spare parts are available through GENOMATIC-authorized dealers and service partners.
